Refund policy

30-Day Happiness Guarantee

Your satisfaction is our top priority. If you're not completely happy with your PawPal purchase, we've got you covered.

Returns & Refunds

You have 30 days from the date of delivery to request a refund or exchange.

  • If the item arrives damaged or defective, we'll send a free replacement or issue a full refund — your choice.

  • If you simply changed your mind or the item wasn't what you expected, we'll issue a full refund. No need to return the item.

  • Refunds are processed within 5-7 business days and returned to your original payment method.

How to Request a Refund

Email us at peterfeisme@gmail.com with:

  1. Your order number

  2. A brief description of the issue

  3. A photo (for damaged items only)

We'll respond within 24 hours.

Shipping Policy

  • Processing time: 3-7 business days

  • Delivery time: 5-10 business days

  • Free shipping on all orders

  • Items may ship separately from different locations to ensure fastest delivery

Lost or Stolen Packages

If your tracking shows "Delivered" but you haven't received your package, contact us within 7 days and we'll investigate. If confirmed lost, we'll resend or refund.

Note for International Customers

Please allow additional time for customs clearance. PawPal is not responsible for any customs duties or taxes applied to your order.

Questions? Contact us at peterfeisme@gmail.com — we're here to help!